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Focused on Quality
At Spectrum, our real product
is quality.....consistent quality. A lot of printers
can put ink on paper. Putting ink on paper so that it
meets the expectations of our customers time after time
is how we view our business.
How do we do it? Like most
printers, we have checklists that determine whether
a job is ready for the next department. But we go a
few steps further. We ask, actually encourage and reward
employees to stop jobs in progress for quality concerns.
Any one of our 30 employees can do it at any time.
Our prepress and pressroom
employees meet regularly to discuss their work environment.
Some of the most productive changes in plant operations
have come from these meetings.
If you happen to visit
our plant, check out the employee bulletin board. Sales
and profitability are important, but they are a direct
result of quality and service to our customers. So our
bulletin board lets employees know how we are doing
with on time deliveries and how often jobs are stopped
due to quality concerns. Doing our best in these areas
is paramount to our success.
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